Returns Policy

To return contact [email protected] or (855) 576 7705

To facilitate a return, contact our Customer Service team via email at [email protected] with your order number to request a shipping label(s) for your item(s). Purchased from Rugs.net policy can be refunded within 30 days. If 30 days have gone by since your purchase, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned in like kind packaging.

Before we send out your item we take pictures for future references.

1. no pet residue or fur
2. no dirt or grass
3. no signs of wear, washing, or improper care
4. no damage or stains

After returned item, management will inspect your item. We will send you an email notifying you that we have received your item. In addition, we will also inform you of the approval or rejection of your refund. If approved, then your refund will surely be processed to your original payment method, within 2-5 business days. Returned Items most be in original or like-kind packaging.

Processing time: please give us up to five business days to process your return, and an additional 2-3 business to receive your money back. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or just call at (855) 576 7705.

Fees:No fess will be charged. Returning your rug is 100% free. Just pack it and choose to drop it of at FedEx or UPS or have it picked up at your home.

Exchanges, are possible. If you would like to modify an existing order please contact customer care at [email protected] or (855) 576 7705.

Where to return: We have many locations.To know where to return the product please email us at [email protected] and we will write further instruction. We will issue a return shipping label, you just need to drop off the rug at UPS or FedEx. You also have the option to have the package picked up from your home.

WE believe in Love it or return it.