Buying a handmade rug online requires trust, and trust should be verifiable. So instead of telling you about ourselves, this page lets our customers do it. Every quote below comes from a real Google review, word for word, with cuts marked honestly by ellipses, and every one can be checked against the original on our Google profile. We did not write them and we cannot edit them. This is what our customers actually said.
The Reviews With Photos
The most convincing reviews are the ones where customers photographed the rug in their own home, because the rug either looks the way we promised or it does not. These customers did exactly that.
★★★★★
"I ordered the 5x8 turtle rug as a wall hanging for my stairwell. It arrived earlier than expected. Even so, Daniel called personally to assure me that it would arrive on time. Its colors are beautiful..."
Leslie Edmonds · Google Review
★★★★★
"I can't speak highly enough about the customer service and value I received with this purchase. Growing up in a country known for rug-making, I've seen firsthand..."
Ahmad N · Google Review
Buying Sight Unseen
Most of our customers never visit Freeport. They buy a rug costing thousands of dollars from a screen, trusting our photos, our descriptions, and the 31-day free return that backs both. Here is how that works out in practice.
★★★★★
"We spoke with Daniel concerning the carpet we found on his website. He was extremely knowledgeable and pleasant to speak with. He gave us all the details of the carpet and answered all our questions. The carpet was shipped and received as he stated it would be and we are extremely pleased with the carpet and his service."
Frank Corts · Google Review
★★★★★
"I have been in the market for a rug and came upon this site through Google. The prices are reasonable and I wanted to make sure the rugs were too. My rug showed up today (5 days from order) and it's not only a quality rug but the colors are richer than the picture..."
Chris Pahl · Google Review
★★★★★
"I couldn't be happier with the Persian handmade rug I purchased from Rugs.net... this rug is absolutely stunning."
Zahra Naghavian · Google Review
From a Five-Time Repeat Buyer
"This is my 5th carpet that I purchased from Rugs.net..." (M M, Google Review)
In Their Own Words
Why We Earn These Reviews
Our family has been in the handmade rug trade since Hamburg in 1985, and the promises in these reviews are simply our standard terms: every rug is 100% hand-knotted and honestly described, shipping is free to all 50 states and Canada, returns are free for 31 days with pickup from your home and an immediate refund, white glove delivery comes by appointment, and if you find the same quality for less anywhere, we beat the price by 10%. When the terms are this simple, the reviews write themselves. Start with our full collection or learn what separates great rugs from good ones in our foundation guide.
The Terms Behind Every Review
✓ Free shipping to all 50 states, Hawaii, Alaska, and Canada
✓ Free returns for 31 days with free home pickup
✓ Immediate refunds, not store credit
✓ White glove delivery by appointment
✓ Talk to us directly on WhatsApp before you buy
✓ Price beat guarantee: find it lower, we beat it by 10%